All Systems Operational

Uptime over the past 90 days. View historical uptime.
Clinician application Operational
90 days ago
99.95 % uptime
Today
Patient application Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Twilio/AWS outage impacting SMS delivery — resolved
Resolved - Between 08:20 – 10:20 BST, 20 Oct 2025, Concentric was unable to send consent information via SMS due to an issue affecting our SMS delivery partner, Twilio. This was part of a widescale AWS outage impacting multiple internet services.

When attempting to send consent information to only a mobile number, users saw an error message indicating that the message couldn’t be sent. In addition, a banner was displayed within Concentric from 09:55 until resolution to inform all users of the issue and provide guidance.

Email delivery of consent information was unaffected, and Concentric otherwise remained fully operational.

Unfortunately, it was not possible to update this Statuspage during the incident, as it was also impacted by the wider AWS outage. Therefore, only this resolved update has been added to the incident record.

All SMS messages have been sending successfully since 10:20 BST, 20 Oct 2025, and the issue is now fully resolved.

For reference, Twilio’s incident report is available here: https://status.twilio.com/incidents/2mjg0mr2pf29
Oct 20, 11:13 BST
Oct 19, 2025

No incidents reported.

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